We know that reading a privacy policy is not exactly the highlight of your day. So we have written this one to be as clear and straightforward as possible. No confusing legal jargon. No hidden surprises. Just an honest explanation of what information we collect, why we collect it, and how we protect it.
This Privacy Policy applies to FactoryDesk AI (also referred to as “we,” “us,” or “our”) and covers our website at factorydeskai.com, our software platform, and any related services we offer. By using FactoryDesk AI, you agree to the practices described in this policy.
Who We Are
FactoryDesk AI is an AI-powered factory operations management platform. We help manufacturing facilities monitor production in real-time, predict equipment failures before they happen, automate reporting, and manage inventory more efficiently. Our tools are built for plant managers, operations directors, and industrial teams who want to make smarter decisions using data.
If you have any questions about this policy or how we handle your data, you can reach us at:
Website: https://factorydeskai.com
What Information We Collect
We only collect information that helps us provide you with a better experience and a more useful product. Here is a breakdown of what that looks like:
Account and Contact Information
When you sign up for a free trial, book a demo, or create an account, we collect basic details like your name, email address, company name, job title, and phone number (if provided). This helps us set up your account and get in touch with you.
Usage and Platform Data
When you use our platform, we automatically collect information about how you interact with it. This includes things like which features you use, how often you log in, what reports you generate, and how you navigate the dashboard. This helps us understand what is working well and what could be improved.
Machine and Operational Data
If you connect your factory equipment to FactoryDesk AI, we collect data that your machines generate — such as sensor readings, production output, uptime records, and maintenance alerts. This is the data our AI uses to give you predictions and recommendations. Importantly, you own this data. We use it only to deliver and improve our services to you.
Device and Technical Information
We collect standard technical information when you visit our website or use our app, including your IP address, browser type, operating system, device type, and referring URL. This helps us keep the platform secure and running smoothly.
Cookies and Tracking
We use cookies and similar tracking technologies to remember your preferences, keep you logged in, and understand how visitors use our website. You can control cookie settings through your browser. Turning off cookies may affect some features of our platform.
How We Use Your Information
We use your information to:
- Set up and manage your account, and provide you with access to our platform
- Deliver AI-powered insights, alerts, and reports based on your factory data
- Send you important product updates, security notices, and support messages
- Respond to your questions and requests when you contact us
- Improve and develop new features based on how customers use the platform
- Keep our platform secure and prevent fraudulent or unauthorized activity
- Comply with legal and regulatory obligations
- Send you marketing communications about our products and services (only with your consent, and you can opt out at any time)
How We Share Your Information
We do not sell your personal information. Full stop. We only share your data in the limited situations described below:
Service Providers
We work with trusted third-party companies that help us run our business — for example, cloud hosting providers, email delivery services, customer support tools, and payment processors. These providers are only allowed to use your data to perform services for us, not for their own purposes.
Business Transfers
If FactoryDesk AI is ever acquired, merged with another company, or goes through a restructuring, your information may be transferred as part of that process. If that happens, we will notify you and ensure your data continues to be protected.
Legal Requirements
We may share your information if we are required to do so by law, court order, or a government authority. We will always try to notify you first if we can.
With Your Permission
We may share your information in other situations with your explicit consent.
Data Security
We take the security of your data seriously. We use industry-standard security measures to protect your information, including:
- Encrypted data transmission using HTTPS/TLS
- Secure, access-controlled cloud infrastructure
- Regular security reviews and vulnerability testing
- Strict internal access controls — only team members who need your data to do their job can access it
That said, no system is 100% foolproof. If you ever suspect that your account has been compromised, please contact us immediately at factorydeskai@gmail.com.
How Long We Keep Your Data
We keep your personal information for as long as your account is active or as long as we need it to provide our services. If you close your account, we will delete or anonymize your data within 90 days, unless we are required by law to keep it longer.
Some operational and machine data may be retained in anonymized form for research and product improvement purposes, but it will no longer be connected to you personally.
Your Rights and Choices
You have real control over your data. Depending on where you are located, you may have the right to:
- Access the personal information we hold about you
- Correct or update information that is inaccurate
- Request that we delete your personal information
- Object to how we use your data, including for marketing
- Request that we limit how we use your data
- Receive a copy of your data in a portable format
To exercise any of these rights, simply email us at factorydeskai@gmail.com. We will respond within 30 days. We will not charge you for making these requests, and we will never discriminate against you for exercising your rights.
International Data Transfers
FactoryDesk AI is based in the United States. If you are accessing our platform from outside the US, please be aware that your information may be transferred to and processed in the United States. We take appropriate steps to ensure your data is handled securely and in accordance with applicable laws, regardless of where it is processed.
Children’s Privacy
Our platform is designed for business use and is not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time as our services evolve or as laws change. When we make meaningful changes, we will notify you by email or by posting a notice on our platform. The “Last Updated” date at the top of this page always reflects the most recent version.
We encourage you to review this policy periodically so you always know how your data is being handled.
Contact Us
Have a question about this Privacy Policy? We are happy to help.
Website: https://factorydeskai.com
We aim to respond to all privacy inquiries within 5 business days.